Mercure Manchester Norton Grange Hotel & Spa 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.1/5 528 أراء

Mercure Manchester Norton Grange Hotel & Spa - Image 1
Mercure Manchester Norton Grange Hotel & Spa - Image 2
Mercure Manchester Norton Grange Hotel & Spa - Image 3
Mercure Manchester Norton Grange Hotel & Spa - Image 4
Manchester Road, Castleton, OL11 2XZ ROCHDALE, United Kingdom

الوصف

خدمات الفندق الإضافية

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

الإقامات المتوفرة لدينا

موقع الفندق

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

نظام تحديد المواقع العالمي (GPS):53.581386, -2.175206

الهاتف
فاكس +44 1706 516781

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.1/5  528 أراء

تقييم TripAdvisor  4.0/5  2,139 أراء

2024 شهادة تميّز

Beautiful spa but awful massage

ملاحظة Tripadvisor 4.0/5

Caroline T تقييم TripAdvisor المعتمد

This has been my favourite spa day I have ever had and so I booked for my sister to come on her first spa day experience with me for my birthday. facIlities as always are amazing and the bento box and deal over rall were brilliant. my Bns was unfortunately the worst ive ever had. My therapist didn't introduce herself and left me on the bed for about 5 minutes, the pressure was so deep it was hurting and I had to ask her to stop...... being a therapist myself and having numerous treatments this isn't at all like me. I enjoy a deep massage but she went straight in with her elbows and all along my scapula was so painful, after requesting she lightened the pressure for a couple of minutes but then went back to the deep again. I clenched my teeth throughout the whole treatment and couldn't wait until it was over. I had no aftercare or water and she just left the room saying have a nice day. Today I have got bruises all over my back and around my shoulder blades. all in all the spa is lovely but my treatment was unfortunately awful. Thank you to Courtney who did my sisters and she throughly enjoyed hers.the bar staff also were friendly and very helpful x

Dear Guest, Good afternoon. We are pleased to learn that you enjoyed most of your spa day with us. I am upset to learn about the actual treatment itself. Please leave it with us, we will address this personally. I do hope this odd experience will not deter you returning to us. We look forward to welcome you back in near future. Best Regards Rama Arimilly Genera Manager

Not a 4 star experience! Overrun by drunks on a party night!

ملاحظة Tripadvisor 1.0/5

jennifersZ7541BB Couples - تقييم TripAdvisor المعتمد

Not a 4 star experience! Booked on a spa break with my husband. The spa itself was ok and treatments were very good but the hotel is really ratty. We had lunch in the bar and it was the saddest bar I’ve ever seen in a hotel. Dingy, peeling paint, uncomfortable seating etc but the food was ok. We had paid for a 3 course dinner as part of our package but discovered that our table was squished in a corner of the bar rather than the restaurant! When I complained I was told that there was nothing they could do abc the duty manager refused to even Constance speak to me, The hotel was hosting an “80s night” and the bar was full of people already drunk and singing loudly. The bar staff were lovely and very apologetic but there was no way I could have enjoyed dinner in that environment. We chose to leave and eat elsewhere at a cost of almost £200 rather than stay to eat in that rabble! I should have been made aware of the arrangements for dinner when I booked! There are loads of conference rooms that could have been used as an alternative venue to the restaurant.

Dear Jennifer Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Best Regards Rama Arimilly. General Manager

9/10 Spa Sunday

ملاحظة Tripadvisor 4.0/5

LeesiLoves تقييم TripAdvisor المعتمد

The experience was lovely, the thermal spa area was a unexpected oasis. The treatment was great, as was the staff. The lunch boxes could be improved in quality but they were handed out in a timely manner for our whole group. One our party was let down but has since been appropriately compensated. The changing rooms needed someone refreshing the used towel and robe bins as it was overflowing and the plastic flaps separating the thermal spa area needs a great scrub or changing completely. We had a fab time the grounds are beautiful and Lewis was very patient knowledgeable and helpful. Thanks to all the staff for a great experience x

Dear Guest thank you for taking time to share this review further to your recent visit to our spa. we are pleased to learn you enjoyed most of your visit. we made a note of lunch, changing rooms and thermal facilities. we will certainly work on these points. We look forward to welcome you back in near future. Best Regards Rama Arimilly General Manager

Best massage I've had. Ever!

ملاحظة Tripadvisor 5.0/5

NorthStar59549472355 تقييم TripAdvisor المعتمد

The spa is fabulous, especially the hydrotherapy pool. Lovely complimentary coffee and lemon infused water. I had a full body massage with Ruby and it was THE best massage I have ever had! 😌 I'm not sure Ruby will fully understand how much I needed that treatment! You can sample the Temple Spa products and the pricing is very clear. I will definitely be back.

Dear Guest, Thank you for such a fabulous review & rating of your recent visit here with us at Mercure Norton Grange Hotel & Spa. I am always so delighted when a guest takes the time to write such a positive review and Ruby will be thrilled to read it. We look forward to welcoming you back in near future. Best Regards, Rama Arimilly. General Manager

Spa staff are outstanding

ملاحظة Tripadvisor 5.0/5

Gemma W تقييم TripAdvisor المعتمد

Review based on spa visit. Visited today with my husband and from start to finish we had an amazing day. Every staff member (spa staff only) were so lovely and welcoming. The spa is very clean has alot to offer and the dinner you get if very good. I have been a handful of times and had the full experience with the best package they do and find it very good. Today we had josh and dani they are so lovely, calm and professional and really do make sure you have the best experience. They are also respectful which is important to me. I have got to say that all staff work very hard and each and every time i have been it has been amazing experience with outstanding service.

Dear Guest, Thank you for such a fabulous review & rating of your recent visit here with us at Mercure Norton Grange Hotel & Spa. I am always so delighted and especially so for the team when their hard work and efforts are appreciated. We look forward to welcoming you back in near future. Best Regards, Rama Arimilly. General Manager

بالاشتراك مع TripAdvisor

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